Healthcare Series: Help Your People Find Their Gifts | Dr. Norma Tirado

Dr. Norma Tirado is the Vice President of Team Member Experience and Talent Development at Spectrum Health, where she strives to help her people find their gifts and pursue them in their careers.

In this episode, her passion shines through as she talks about ways leaders can help their own employees and peers identify their strengths to reach their full potential.

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Truth You Can Act On:

  • Your Strengths Should Be Your Key Focus

Supporting Quote

Dr. Norma Tirado: “Since we were little we have grown up focusing on the things that we have to improve. What are our weaknesses? So many people never have the opportunity to focus on their strengths. So, it often takes somebody else in your life, a mentor, a colleague, a friend, a parent to say, ‘You know, you’re really good at this. This is something you should pay attention to.’”

  • Ask Great Questions

Supporting Quote

Dr. Norma Tirado: “I think part of helping people find their gifts is to ask a lot of questions, to do a lot of listening, to see where people’s eyes brighten. When you say, ‘Hey, I need you to do this,’ you’re really trying to help people look at what they enjoy doing the most and helping just bring that out in their work…I ask people questions, like, tell me about when you would consider a really great day in your work life, or tell me about the most enjoyable project that you have ever worked on. What was it about that project that brought you so much joy? What is the one thing that you dread doing and why do you not like doing that? I’ll ask questions about what is important to them to figure out what they enjoy and what they don’t enjoy.”

  • Push Those You Lead Outside Their Comfort Zone

Supporting Quote

Dr. Norma Tirado: “To discover your gifts sometimes you have to take risks. You have to do things that you haven’t done before. One time a CEO asked me to lead the IT department of my organization and I did have an IT background. So I had to know that. I needed to take that risk that I’m probably going to get my knees scraped.  I’m going to make mistakes, but I’m going to learn from them, and then I found out that, again, leadership was a gift for me. No matter what area of the organization I was leading. And you can always learn some of the technical stuff. So getting uncomfortable, taking risks, asking your leaders a lot of questions, pushing them outside of the boundaries of their comfort is going to help them find their gifts.”

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