[Throwback] Healthcare Series: Employee Engagement in Healthcare | Vicki Hess

Vicki Hess is an engagement expert, author, thought-leader, and speaker, and she is passionate about inspiring healthcare leaders to take action and transform engagement. 

In this throwback episode, listen in as she and Nikki reveal the tools you need to create the environment you and your employees want to work in.

Learn more about Vicki at vickihess.com.

Truth You Can Act On

1. Make Engagement Part of the Organization’s Strategy 
Supporting Quote
Vicki Hess: “What I see that doesn’t work is when the survey becomes a big push, it becomes like the flavor of the month. And all of the sudden now we’re focusing on the survey and we want everyone to do the survey. And if you turn in your ticket, you’re gonna get a prize. And the managers like, please, please, please take this survey. And Edwards like, oh, whatever, you know, and they take this survey. And the reason they say, oh, whatever is because last year when this happened, the survey results came back. They had the requisite action planning meeting. They all got in a room. They looked at the results. They said what they wanted to have to get better. And then they never heard anything again.”

2. Take Action
Supporting Quote
Vicki Hess: “When somebody says to me, we have a people pillar and it’s an agenda item on every single meeting we have and all of our performance reviews are related to that and et cetera. Then I’m like, they’ve got a strategic connection. So the organizations that do well with sustaining engagement over time, they go from what I call engagement dread where the managers like, oh, I got to talk about the survey and, you know, do an action plan to the engagement thread where you weave engagement into everything that you’re doing. “

3. Make Manager Engagement Skills a Priority 
Supporting Quote
Vicki Hess: “If it’s truly important, it’s got to be part of the strategy. It doesn’t have to be compensation related for leaders, but it definitely has to be some measure of their success has to be related to the engagement levels of their team. The other thing is there’s got to be the tools for training and teaching managers how to be effective, engaging leaders. And it can’t be a flavor of the month.”

4. Right Mindset and Belief Make Strategies Work
Supporting Quote
Vicki Hess: “These unproductive beliefs and mindsets that organizations let thrive, that they let go on are often the cause of disengagement. At an organizational level, then leaders feel helpless. Their mindset might be, but what can I do about this? And then individuals there, their negative mindset as well. It’s somebody else’s job to make me happy at work. And so unless those things are addressed and talked about. Now, the cool thing is we know what the unproductive beliefs are. We just have to be willing to talk about this elephant in the room or the sacred cow.”

Book Recommendation


Wambi.orgWambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.

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