Podcast

037 – The “Top Down” Approach to Building Culture | Doug Bawel

Doug Bawel is the CEO of Jasper Engines & Transmissions, the largest remanufacturer of gas and diesel engines, transmissions, and differentials in the United States. Jasper has been an employee-owned organization since 2010 and outperforms 98 percent of all publicly traded companies.

Much of Jasper’s success is linked to their extremely engaged culture. Not only are employees (AKA “associates”) intrinsically motivated as part-owners of the company, but also because of the culture of servant leadership.

He believes culture isn’t HR’s responsibility. Rather culture is the responsibility of every single associate—starting at the top. Servant leaders lead by example. They step into the trenches, roll up their sleeves, and get their hands dirty. They connect with and care for their people.

Listen in to learn how Doug has woven these values into Jasper’s culture, and the dramatic impact it’s had on their growth as an organization.

Truth You Can Act On:

  1. Have a culture class. Teach all employees about the culture and the vision of your organization. Clarify what the company is looking for in its employees, how they should behave, and how to work and operate as a collective whole towards the culture you’re striving for.
  2. Create a culture of excellence. This can be achieved through internal training and development of your people. Design a learning roadmap specific to your company and have the CEO and executives train and teach the employees.
  3. Mobilize advisory committees. Influence employee engagement by getting groups of people together to solve organizational problems and talk innovative ideas. The group should travel around to different locations getting employees across the company involved in decision-making. Record and publish the meetings and send them out to all employees. Consider traveling around to a new location each month with a different group of people. Talk about the problems employees bring to the meeting and discuss the results of engagement surveys. Let all issues come to the surface, share the group’s solutions, and watch as communication flourishes organization-wide.

Nikki’s Book Recommendations:

Sponsors:

  • Emplify – Are you still using pulse surveys? How about annual questionnaires? If your organization relies on either of these, it’s time to discover Emplify. Emplify has created a new way to measure employee engagement. It’s where CEOs who want to know what’s really happening within a workforce go… to get honest feedback… and to understand what needs to change for people to love their work using simple and trustworthy data.
  • Titus – In our conversations with CEOs and hiring managers, we hear they are frustrated with traditional recruiting… From outrageous fees to focusing on candidates before clients, the process was broken and needed to be fixed. Enter Titus Talent. Titus Talent Strategies serves its clients using passionate people, a proven process, and unparalleled performance. Oh, did we mention they guarantee the PERFORMANCE of their candidates for 12 months?

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036 – Breathing Life Into Your Company Vision | Karen Alter

Karen Alter is the CEO of Borshoff, an award-winning creative and public relations agency that helps organizations attract, convert, and grow. Throughout her 20 year career with Borshoff, Karen has held several leadership positions, just recently stepping into the CEO role.

After taking over, she realized their vision had not been updated to align with the agency’s 30 years of growth. Because of this, it felt like they had various teams in different cars going down different roads. Nobody could articulate their vision or values, and things just weren’t “clicking.”

So, she decided to do a complete overhaul. In this week’s episode, learn exactly what Karen did to get everyone back on the same bus and how you can use her ideas to freshen up your organizational vision.

Truth You Can Act On:

  1. Reward your employees. Create an employee of the month program that ties into your vision and values. Make sure that your rewards are awesome. Use Borshoff as an example, who gives premier garage parking to the winner of the “Awesome Borshoffer of the Month” award.
  2. Optimize your workspace. When redesigning your space, do research by asking your employees key questions to understand their needs. Build the space based on your employee feedback and not on the last Forbes article you read with cool pictures of an open concept and foosball tables. For Borshoff, this meant constructing different “creativity spaces”, allowing employees to find a place to work each day that will inspire them.
  3. Communicate authentically. As a leader, reflect on how you bring trust and authenticity in all of your life and written communications. Be proactive on this, thinking about it every day before you start. Then at the end of each day, reflect on how you did and what you could do to improve.

Nikki’s Book Recommendation:

Sponsors:

  • PurpleInk – Purple Ink’s customized HR services will help you make your workspace JoyPowered. Whether you’re looking for help with recruiting, compliance, or leadership training, they listen to what you need and tailor their solutions to you.
  • Custom Concrete – Custom Concrete has been creating foundations for the finest homes, commercial buildings and industrial facilities throughout Central Indiana since 1969. Builders, contractors, and homeowners rely on our expertise because so much depends on getting it right. Our knowledge and control of all aspects of the job, from excavation to waterproofing to backfill, means that extra value is built into every project. Codes don’t drive our business, excellence does.

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035 – Unlocking A Collective Intelligence Culture | Liam Forde

Liam Forde (@LiamFordeZone) is the Founder and CEO of The Zone, a company that helps thousands of CEOs in over 30 countries create high-performing cultures by harnessing the power of collective intelligence.

To unlock this collective intelligence, Liam uses the Whole Person Approach. Generally, we operate out of one mode, the Head mode, which focuses on the rational and analytical side of things. But there are two other important modes we often neglect: the Heart and the Gut.

In order to have an optimally functioning organization, all three parts must work together in tandem. Applied correctly, this can be an extremely powerful concept. And in this week’s episode, Liam breaks it down to the basics—explaining exactly how each “body part” works together to form a healthy, well-balanced, high-performing culture.

Truth You Can Act On:

  1. Eliminate silos. Shift from working in silos, or individual parts, to working as a whole organization. Silos create competition, egos, and bureaucracy. Instead, think of your organization as if it were a human body. It has different specialized parts, but it works as a whole. It must always be coordinated, connected, and in harmony.
  2. Teach servanthood. Spend time teaching and inspiring people in your organization on how they can serve others. Don’t just tell them what to do; lead by example. Make serving other people an instilled way of being.
    Live in the zone. Adopt a habit of getting yourself in the zone, helping others get in the zone, and always working to spend more time in the zone. This is where our very best work happens, and we should do whatever is necessary to maximize our time here.
  3. Utilize your leaders. Identify the best people in your organization to champion training and to teach the rest. There is nothing more effective than teaching your highly engaged and great communicators to turn around and build up the rest of the crew.

Nikki’s Book Recommendations:

Sponsors:

  • Titus – in their conversations with CEOs and hiring managers, they hear frustration with traditional recruiting. From outrageous fees to focusing on candidates before clients, the process was broken and needed to be fixed. Enter Titus Talent. Titus Talent Strategies serves its clients using passionate people, a proven process, and unparalleled performance.
  • Emplify – Are you still using pulse surveys? How about annual questionnaires? If your organization relies on either of these, it’s time to discover Emplify. Emplify has created a new way to measure employee engagement. It’s where CEOs who want to know what’s really happening within a workforce go… to get honest feedback… and to understand what needs to change for people to love their work using simple and trustworthy data.

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034 – Building a Mission Employees Follow | Steve Long

Steve Long is the President and CEO of Hancock Regional Hospital, where he has helped develop a unique culture of inspired and engaged employees. Before taking over the reins at Hancock, he served for 20 years in various healthcare leadership roles across the country.

The motto at Hancock Hospital is, “what a blessing it is to work in a place where we love people for a living.” This motto, coupled with their goal to be nationally recognized for kindness, has created a special culture of caring. A culture that is so tangible, you can actually feel the difference as you walk through the doors.

Steve is a strong believer in creating and living by a core mission statement—in your organization and also in your personal life. Ask yourself what your personal mission is by asking what kind of legacy do you want to leave?

Truth You Can Act On:

  1. Hire the right people. The key to hiring is to focus on selecting individuals with strong character, attitude, and aptitude. These traits are hard, if not impossible, to teach. Technical skills, on the other hand, can easily be trained.
  2. Track goals and progress. Create accountability by implementing a system to break down objectives into measurable steps. In Steve’s system, every leader has a visible metrics board for their team, and each team has unique goals and a 90-day action plan. This action-plan is broken down further into the KPIs that track for individual and team clarity. Adopt a similar system for your organization to ensure everyone is clear on their role and how it fits into the goals of the company.
  3. Build employee ownership. Take some time in a quiet place to think about ways you can help employees feel like owners in your organization. After individual reflection, block time to brainstorm ideas with the entire leadership team. Then, actually put your ideas into action and measure the impact regularly. The more ownership employees feel, the higher the engagement and the stronger the culture will be.

Nikki’s Book Recommendation:

Sponsors:

  • Emplify – Are you still using pulse surveys? How about annual questionnaires? If your organization relies on either of these, it’s time to discover Emplify. Emplify has created a new way to measure employee engagement. It’s where CEOs who want to know what’s really happening within a workforce go… to get honest feedback… and to understand what needs to change for people to love their work using simple and trustworthy data.
  • Purple Ink – Purple Ink’s customized HR services will help you make your workspace JoyPowered. Whether you’re looking for help with recruiting, compliance, or leadership training, they listen to what you need and tailor their solutions to you. And look for The JoyPowered Workspace Podcast wherever you listen to podcasts!

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033 – Burnout: A Leading Indicator to Low Engagement | Pete Atherton

Pete Atherton (@PeterC_Atherton) is the President and Founder of ActionsProve, a company dedicated to maximizing the growth of high-performing organizations. He’s also the author of Reversing Burnout, a blueprint that teaches professionals and business owners how to engage top talent.

Pete became the ‘burnout expert’ after experiencing it himself. Before starting ActionsProve, he was a civil engineer at the peak of his career—a major stakeholder in his company with all the makings of what would be considered objectively “successful”. For some reason, he just didn’t love what he was doing. After seven-years of self-reflection, he finally understood why.

On this week’s episode, Pete shares his discovery and how you can keep your organization healthy.

Truth You Can Act On:

  1. Be aware. Self-awareness is key; it’s the foundation of emotional intelligence. So individuals, focus on learning and getting better at awareness. And leaders, bring teaching to the table to foster this ability to be more self-aware. Emotional intelligence training is something I can’t recommend enough.
  2. Maintain Balance. Make sure you’re taking enough time off work. Take advantage of your PTO time. Think about sabbaticals to rest and recharge. Incorporate personal time out. This is something we can be doing daily or weekly to build in personal breaks, even if it’s just a couple of minutes, to really regain and refresh.
  3. Know Your Seasons. Build in the time needed to refresh and maintain self-care. We all go through different seasons in life. Sometimes our work compliments these seasons, other times there’s conflict. Anticipate the busy seasons that come with your work life and plan ways to minimize potential conflict.

Nikki’s Book Recommendation:

Sponsors:

  • Purple Ink – Purple Ink’s customized HR services will help you make your workspace JoyPowered. Whether you’re looking for help with recruiting, compliance, or leadership training, they listen to what you need and tailor their solutions to you. And look for The JoyPowered Workspace Podcast wherever you listen to podcasts!
  • Titus – in their conversations with CEOs and hiring managers, they hear frustration with traditional recruiting. From outrageous fees to focusing on candidates before clients, the process was broken and needed to be fixed. Enter Titus Talent. Titus Talent Strategies serves its clients using passionate people, a proven process, and unparalleled performance.

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032 – Grateful Leaders Inspire Cultures of Gratitude | Nikki Lewallen

In this episode, host Nikki Lewallen focuses on gratitude and how to incorporate it into your life, your leadership and your culture.

Listen to this episode to learn how to relate this idea of gratitude to people. People in the workplace crave meaning. It’s the number one driver of engagement. So, if our leadership and fellow co-workers show their thanks, appreciation and kindness, it brings just a little bit more meaning to our work.

Do more of this. Your people will thank you. Your business will thrive. And you as a leader will more fulfilled. 

Truth You Can Act On:

  1. Take daily 5 minute breaks for reflection
  2. As a leader, focus on what you DO to show your gratitude and appreciation of those around you.
  3. To build a culture of gratitude, remember, it’s all the little things that leadership does to influence the rest of the tribe to smile more, bring positivity and kindness as a norm.

Sponsors:

  • Custom Concrete – Custom Concrete has been creating foundations for the finest homes, commercial buildings and industrial facilities throughout Central Indiana since 1969. Builders, contractors, and homeowners rely on our expertise because so much depends on getting it right. Our knowledge and control of all aspects of the job, from excavation to waterproofing to backfill, means that extra value is built into every project. Codes don’t drive our business, excellence does.
  • Emplify  – Are you still using pulse surveys? How about annual questionnaires? If your organization relies on either of these, it’s time to discover Emplify. Emplify has created a new way to measure employee engagement. It’s where CEOs who want to know what’s really happening within a workforce go… to get honest feedback… and to understand what needs to change for people to love their work using simple and trustworthy data.

Subscribe to Gut+Science



031 – Creating a Company Plan Your Team Will Rally Behind | Pete Honsberger

Pete Honsberger (@PeteOhWait) is the Integrator and Lead Facilitator of Culture Shoc, a company whose mission is dedicated to driving engaged teams that produce shocking results. Through his experience working with companies of varying sizes and leadership dynamics, he has become a specialist in breaking down a company’s goals into actionable plans—and then creating a cohesive culture of employees who rally behind them.

Pete is a firm believer that the key to success in any organization is having a focused plan to execute on. When creating these plans, he uses a “reverse engineering” approach, starting with a 10-year goal and working backward until he’s broken it down into quarterly (or even weekly) benchmarks.

Once he breaks a company’s goals down into bite-sized pieces, the next step is knowing how to fire up employees and get them to buy in. Learn the exact methods he uses to do it in this week’s episode.

Truth You Can Act On:

  1. Healthy Accountability. Too often we think of accountability as a negative term. Holding your team accountable doesn’t mean they’re in ‘trouble’. Instead, it should be viewed as an opportunity to achieve goals together. So when you think of accountability, first think of buy-in. What are the things that need to happen in order for us to achieve your goals? Once that’s answered, then your role as the leader is to help them reach their goals by holding them accountable for doing what they set out to accomplish.
  2. What do you stand for? In order to foster an engaged team, you have to first know your company’s values. Otherwise, you won’t know if you’re hiring the right people. You want the people who join your team to be obsessed with your company’s purpose, mission, and goals. Starting with the right-minded people is half the battle.
  3. Don’t just have a meeting to have a meeting. In our conversation, Pete shares his insight on how to hold effective meetings so that time isn’t wasted and issues are addressed. The cadence of when you have meetings doesn’t have to be prescribed. It’s not about a right or wrong amount of meetings; it’s about effectiveness in those conversations. Regardless of when or how often you meet, Pete still encourages leaders to meet with their people once per quarter. Doing so allows you to identify potential issues and pivot for improvement rather than waiting for an annual review.

Nikki’s Book Recommendations:

Sponsors:

  • Custom Concrete – Custom Concrete has been creating foundations for the finest homes, commercial buildings and industrial facilities throughout Central Indiana since 1969. Builders, contractors, and homeowners rely on our expertise because so much depends on getting it right. Our knowledge and control of all aspects of the job, from excavation to waterproofing to backfill, means that extra value is built into every project. Codes don’t drive our business, excellence does.
  • Emplify  – Are you still using pulse surveys? How about annual questionnaires? If your organization relies on either of these, it’s time to discover Emplify. Emplify has created a new way to measure employee engagement. It’s where CEOs who want to know what’s really happening within a workforce go… to get honest feedback… and to understand what needs to change for people to love their work using simple and trustworthy data.

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030 – Empathetic Onboarding | Sue Joyce

Sue Joyce is the VP of Employee Success at Terminus, where one of her main responsibilities is designing an onboarding process focused on the employee’s experience. Her dedication to boosting employee engagement seems to be working, as 72 percent of Terminus’ new hires come through employee referrals.

Sue experienced her first taste of Terminus’ “full force” onboarding experience while applying for her current position. As she waited nervously in the lobby for her interview, she remembers employees stopping by to introduce themselves. They took the time to ask what she was doing, if she needed anything, and more. Among those employees was the founder of the company. It was then she realized great onboarding starts long before a new hire’s first day.

In addition to Terminus’ unique and effective onboarding process, Sue believes a key ingredient to the strength of their culture is transparency. By openly sharing your company’s struggles and the attempts to overcome them, you are showing vulnerability and honestly. This creates a trust and cohesiveness among employees, which leads to higher engagement.

Truth You Can Act On:

  1. Remember What It’s Like to be a New Face: Put yourself in the shoes of your new hires. Imagine what their first days are like. Who is everybody? Who can they go to with questions? Where is everything located? Your job is to provide a clear roadmap to make the transition as painless as possible. Don’t make them figure everything out by themselves.
  2. Start the Onboarding Process With the First Interaction: If you want to hire engaged employees, don’t wait for their first day to start onboarding. Engaged employees have values that match with those of your culture. So, during your initial phone interview, ask what “culture” means to them. This will weed out anyone with a “culture disconnect” and make the rest of the onboarding process easier and more effective.
  3. Make Onboarding a Full Force Effort: Onboarding shouldn’t just involve your Operations or H.R. Department. It needs to be a culture-wide process. Create a culture that is welcoming to new hires and allow them to introduce themselves to everyone. Have them share not only who they are professionally, but a personal interest as well.

Nikki’s Book Recommendation:

Sponsors:

  • Titus – In our conversations with CEOs and hiring managers, we hear they are frustrated with traditional recruiting… From outrageous fees to focusing on candidates before clients, the process was broken and needed to be fixed. Enter Titus Talent. Titus Talent Strategies serves its clients using passionate people, a proven process, and unparalleled performance. Oh, did we mention they guarantee the PERFORMANCE of their candidates for 12 months?
  • Custom Concrete – Custom Concrete has been creating foundations for the finest homes, commercial buildings and industrial facilities throughout Central Indiana since 1969. Builders, contractors, and homeowners rely on our expertise because so much depends on getting it right. Our knowledge and control of all aspects of the job, from excavation to waterproofing to backfill, means that extra value is built into every project. Codes don’t drive our business, excellence does.

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029 – Healthy Company Cultures: More Than Standing Desks and Yoga Classes | Rachel Druckenmiller

Rachel Druckenmiller (@Rachel_Druck) is the Director of Wellbeing at SIG where she acts as a catalyst in releasing possibilities for her people. In addition building healthy habits into her organization, she also speaks nationally on health topics and writes about it on her blog, Rachel’s Nourishing Kitchen.

Rachel believes in order to create a “healthy culture,” you need to go beyond the surface level. Many people think a healthy company means promoting things like healthy food, standing desks, and yoga programs. While these are all important, they are just scratching the surface. A true healthy culture is one with underlying values that give employees the opportunity to grow, learn, and contribute to something bigger than themselves.

Truth You Can Act On:

  1. Inspire employees to connect and build relationships.
  2. Provide opportunities for growth starting immediately after an employees hire date.
  3. Ensure all employees at every level are involved in work bigger than themselves.
  4. Leaders can’t care for people they don’t know. Build deep relationships and get to know your people
  5. Develop individual strategic plans with each employee you lead to help them achieve their dreams. Tie their involvement in your company to the dream they’re trying to achieve, and help them get there.
  6. Above all, relationships trump everything. This is where we find the most meaning. So whether that’s internally from leader to individual team member, or helping employees build relationships outside the company—the more relationships, the stronger the engagement.
  7. As a leader, get in the habit of sharing what you need help with. Asking for help shows you are human, and the vulnerability builds trust, which ultimately drives employee engagement.

Nikki’s Book Recommendation:

The Fire Starter Sessions by Danielle LaPorte

Sponsors:

Emplify – Are you still using pulse surveys? How about annual questionnaires? If your organization relies on either of these, it’s time to discover Emplify. Emplify has created a new way to measure employee engagement. It’s where CEOs who want to know what’s really happening within a workforce go… to get honest feedback… and to understand what needs to change for people to love their work using simple and trustworthy data.
Purple Ink – Purple Ink’s customized HR services will help you make your workspace JoyPowered. Whether you’re looking for help with recruiting, compliance, or leadership training, they listen to what you need and tailor their solutions to you. And look for The JoyPowered Workspace Podcast wherever you listen to podcasts!

Subscribe to Gut+Science



028 – Playing the Great Game of Business | Rich Armstrong

Rich Armstrong is the President of The Great Game of Business, a division of Springfield Remanufacturing Corp. (SRC) – the pioneers of open-book management and business gamification.

SRC developed these concepts back in 1983 when a group of managers at the small International Harvester facility purchased the factory in the worst-leveraged buy-out in corporate history. Facing $8.9 million in debt, CEO Jack Stack wanted to help employees appreciate the financial situation without feeling overwhelmed, so he simplified business concepts into a game. After all, when you break it down, business is really just like a good game of Monopoly. There are rules to follow, goals and targets to hit, and rewards for winning.

Fast-forward 25 years and SRC and The Great Game of Business have perfected the concept of open-book management, breaking it down into four key elements. In this week’s episode, Rich shares how implementing these elements in your organization can have a huge impact on employee buy-in and engagement.

Truth You Can Act On:

  1. Treat Employees Like Owners: Perception is reality, right? So be transparent and share yourself and what’s under the hood with your employees. This builds trust, which directly correlates to engagement.
  2. Educate: Knowledge is power, so taking the time to educate your people on the front end will save a lot of time on the back end. Plus, you will see employees taking more ownership when they’re more confident.
  3. Have Small Group Challenges: Have teams like departments, locations, or shifts own a challenge and break down the plan to achieve it. Incorporate weekly huddles to report progress. Stay focused and celebrate each win along the way. Expect to see energy grow among these groups.
  4. Provide Employee Stake in the Outcome: Understand what is important to the individual and align their reward (e.g. time off, more pay, time to volunteer, more responsibility) with something they get really excited about. Always circle back to the individual “why”.

Sponsors:

  • Purple Ink – Purple Ink’s customized HR services will help you make your workspace JoyPowered. Whether you’re looking for help with recruiting, compliance, or leadership training, they listen to what you need and tailor their solutions to you. And look for The JoyPowered Workspace Podcast wherever you listen to podcasts!
  • Titus – in their conversations with CEOs and hiring managers, they hear frustration with traditional recruiting. From outrageous fees to focusing on candidates before clients, the process was broken and needed to be fixed. Enter Titus Talent. Titus Talent Strategies serves its clients using passionate people, a proven process, and unparalleled performance.

Subscribe to Gut+Science