Healthcare

Healthcare Series: Recognizing Good Work | Terry Hamilton

Terry Hamilton, Executive Vice President and System Chief Operating Officer at Lakeland Regional Health, is a long time leader in healthcare. What stands out about Terry is how passionate he is about the people side of the business. For him, sharing gratitude and recognizing employees for the important work they do well is what being a leader in healthcare is all about. 

Truth You Can Act On

1. Say thank you and say it often.
[19:13] “The most fundamental thing you can do to demonstrate gratitude is to say, thank you. And then you have to know what you’re saying. Thank you for, so you have to be intentional about finding the things that your people are doing that are great and say, thanks for that specific thing.” [19:29]
2. Carve out one on one time.
[16:25] our standard tools are gone. So being there and saying the right thing and providing assurance and trying to enter into this as much as you can with them is the illustration to me of gratitude for workers at this particular time. [16:41]
3. Call people by name.
[25:06]I wanted to thank him, but I didn’t know his name. And I’ve always been nice to my housekeeper, but I didn’t know his name. And I resolved from that moment. I’m never not going to know. My housekeeper’s name because that’s a measure of gratitude as well. And a measure of recognition. [25:24]

Sponsor: 

Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.

Book Recommendation:

 Thrift Store Saints by Jane Knuth

Healthcare Series: Intentionally Building Relationships | Shane Carter

Shane Carter is the Chief Nursing Officer at Advocate Aurora Health, the 10th largest not-for-profit integrated health system in the United States.

Listen in as he and Nikki reveal the ways building relationships will impact your culture.

Truth You Can Act On:

    1. Know your individual employees beyond their job title and responsibilities: What are they excited about in life right now? What hobbies are they into?
      [00:12:47] I asked those questions, not because I feel obligated to, I ask those questions because I honestly care.[00:12:52]
    2. Make live personal connections as often as possible.
      [00:19:33] What I try to practice as much as I preach is really get out and make that connection. Have those conversations. My team knows, do not send me an email that goes past two sentences. I just won’t read it. Um, and maybe that’s a negative thing, but they know that you’re better served by coming and finding me walking through the concern, the situation following up that way.[00:19:55]
    3. Don’t assume how people are doing, rather, ASK then just listen
      [00:28:02] One thing that I will never do again is just assume that leaders are in a good spot. You need to check up on them and you need to get in their environment and really talk to them. [00:28:13]
    4. Lead by example to help others see the value of relationship building.
      [00:16:24] I always put a picture of either my family or one of my hobbies up there, let them know that I live in Amarillo, a small town just West of here, and really try to connect with them. [00:16:33]

Sponsor:

  • Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.

Book Recommendation:

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