Podcast

40 – Uniting Culture with a Higher Purpose | Dennis Murphy

Dennis Murphy (@dennismurphy340) is the President and CEO of IU Health, a healthcare mecca with 35,000 employees, 17 hospitals, and 400 locations statewide. Their culture is driven by one uniting mission: To make Indiana the healthiest state in the country.

With 30 years of leadership experience, Dennis has served with organizations of all sizes. He’s learned that whether you have 40 employees or 40,000, the building blocks for a healthy culture remain the same.

The first building block is recognizing the difference between a “smart” and a “healthy” organization. While most organizations are smart, they tend to not be healthy. To be successful, you need both. Listen in to learn how to diagnose and improve your organizational health.

Truth You Can Act On:

  1. Feel your culture. How? Clarity and consistency in messaging, a clear construct for leaders of all levels to make good decisions, and storytelling. Tell stories that reinforce the culture you’re trying to build.
  2. Build a healthy workplace. How? No matter the size of the organization, the steps are the same: Identify your goals, clearly communicate those goals, and empower and assist teams to work together to achieve them.
  3. Shift your values. How? Move from constitutional values to values that embody who you are. Be able to share your values in 20 seconds or less (the human attention span is shorter than ever). Seek employee feedback on crafting your values. For larger organizations, consider having a sample size give feedback versus the entire workforce. Lastly, make the change of values a movement and not a mandate.

Nikki’s Book Recommendation:

Sponsors:

  • Purple Ink – Purple Ink’s customized HR services will help you make your workspace JoyPowered. Whether you’re looking for help with recruiting, compliance, or leadership training, they listen to what you need and tailor their solutions to you. And look for The JoyPowered Workspace Podcast wherever you listen to podcasts!
  • Titus – in their conversations with CEOs and hiring managers, they hear frustration with traditional recruiting. From outrageous fees to focusing on candidates before clients, the process was broken and needed to be fixed. Enter Titus Talent. Titus Talent Strategies serves its clients using passionate people, a proven process, and unparalleled performance.

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039 – Fostering A Fearless Culture | Mike Baer

Mike Baer is the Chief Development Officer at Employbridge. With 550 offices in 48 states, they are the largest industrial staffing company in the United States. For the past 20 years, Mike has served as a key leader in building a hyper-engaged culture of over 1,000 employees.

To achieve this, he uses a “top-down” approach. He believes leaders are responsible for explaining, reinforcing, and protecting their culture. They must set the tone and be an example. By walking the walk, employees can see their culture in action and model it appropriately.

However, no matter how well you lead, no organization is immune to the occasional “culture infection.” Listen in to learn the strategies Mike uses to diagnose and treat these culture-killing diseases.

Truth You Can Act On:

  1. Hire for attitude and beliefs. Don’t hire based on competency. Skills can be trained. Beliefs—not so much. What attitude are you looking for and what kind of mindset do you need in your people? Are you clear on that? Make sure you and your team know this before your next hire.
  2. Unlock discretionary energy. There are satisfied employees, engaged employees, and then there are employees who give discretionary energy in their role. Study the discretionary energy givers in your organization, and figure out ways to unlock that energy in the rest of your team.
  3. Build confidence and eliminate fear. In a healthy culture, employees feel confident, not fearful. We all strive for this, but how often do we take measurements to know where we truly stand? Do employees feel confident? Do they feel psychologically safe? Get a baseline, and then build on it.

Nikki’s Book Recommendation:

Sponsors:

  • Emplify – Are you still using pulse surveys? How about annual questionnaires? If your organization relies on either of these, it’s time to discover Emplify. Emplify has created a new way to measure employee engagement. It’s where CEOs who want to know what’s really happening within a workforce go… to get honest feedback… and to understand what needs to change for people to love their work using simple and trustworthy data.
  • Titus – In our conversations with CEOs and hiring managers, we hear they are frustrated with traditional recruiting… From outrageous fees to focusing on candidates before clients, the process was broken and needed to be fixed. Enter Titus Talent. Titus Talent Strategies serves its clients using passionate people, a proven process, and unparalleled performance. Oh, did we mention they guarantee the PERFORMANCE of their candidates for 12 months?

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038 – Strengthening Your One-on-One Meeting Muscles | Bobbie Shreiner

Bobbie Shreiner is the President of Progression Partners, a professional development company that works with leadership teams to unlock their innate potential. She is the master of one-on-one meetings and shows leaders how to use them to strengthen their culture.

The secret to these meetings is the personal connection you make with your employees. When they see you’re invested in their development and you truly care about their life, they’ll naturally become more engaged. Not only that, but you’ll also uncover “inside information” in the meetings you can use to improve your organization.

However, Bobbie stresses these conversations take practice. At first, they may seem a bit awkward. After all, sitting down for such direct, purposeful discussion isn’t normal. But if you stick with it, you’ll quickly experience the powerful impact they can have. Listen in to hear how to incorporate these meetings into your organization.

Truth You Can Act On:

  1. Put it on the calendar. Having regular, uninterrupted one-on-one meetings is a free and effective way to build relationships with your team members. For best results, schedule your meetings on a recurring basis. This could be weekly or bi-monthly; the key is consistency on the calendar.
  2. Have an agenda. Make sure your one-to-one meetings always have a structure. A good one to use is the SWAT format—Strengths, Weaknesses/Challenges, Opportunities for improvement and development, and Threats. Following this structure ensures an efficient conversation where all important discussion points are covered.
  3. Learn to listen. Listening is the key to being a good coach. Not only is it an easy way to build trust, but it also allows you to uncover frustrations and challenges before diving into possible solutions. So ask great questions, sit back, and listen up.
  4. Build in accountability. Accountability is the core of one-to-one meetings. Make sure you’re taking good notes and following through on what was discussed in the previous meeting. This ensures there is consistency and accountability in doing the things we say we’re going to do.

Nikki’s Book Recommendation:

Sponsors:

  • PurpleInk – Purple Ink’s customized HR services will help you make your workspace JoyPowered. Whether you’re looking for help with recruiting, compliance, or leadership training, they listen to what you need and tailor their solutions to you.
  • Custom Concrete – Custom Concrete has been creating foundations for the finest homes, commercial buildings and industrial facilities throughout Central Indiana since 1969. Builders, contractors, and homeowners rely on our expertise because so much depends on getting it right. Our knowledge and control of all aspects of the job, from excavation to waterproofing to backfill, means that extra value is built into every project. Codes don’t drive our business, excellence does.

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037 – The “Top Down” Approach to Building Culture | Doug Bawel

Doug Bawel is the CEO of Jasper Engines & Transmissions, the largest remanufacturer of gas and diesel engines, transmissions, and differentials in the United States. Jasper has been an employee-owned organization since 2010 and outperforms 98 percent of all publicly traded companies.

Much of Jasper’s success is linked to their extremely engaged culture. Not only are employees (AKA “associates”) intrinsically motivated as part-owners of the company, but also because of the culture of servant leadership.

He believes culture isn’t HR’s responsibility. Rather culture is the responsibility of every single associate—starting at the top. Servant leaders lead by example. They step into the trenches, roll up their sleeves, and get their hands dirty. They connect with and care for their people.

Listen in to learn how Doug has woven these values into Jasper’s culture, and the dramatic impact it’s had on their growth as an organization.

Truth You Can Act On:

  1. Have a culture class. Teach all employees about the culture and the vision of your organization. Clarify what the company is looking for in its employees, how they should behave, and how to work and operate as a collective whole towards the culture you’re striving for.
  2. Create a culture of excellence. This can be achieved through internal training and development of your people. Design a learning roadmap specific to your company and have the CEO and executives train and teach the employees.
  3. Mobilize advisory committees. Influence employee engagement by getting groups of people together to solve organizational problems and talk innovative ideas. The group should travel around to different locations getting employees across the company involved in decision-making. Record and publish the meetings and send them out to all employees. Consider traveling around to a new location each month with a different group of people. Talk about the problems employees bring to the meeting and discuss the results of engagement surveys. Let all issues come to the surface, share the group’s solutions, and watch as communication flourishes organization-wide.

Nikki’s Book Recommendations:

Sponsors:

  • Emplify – Are you still using pulse surveys? How about annual questionnaires? If your organization relies on either of these, it’s time to discover Emplify. Emplify has created a new way to measure employee engagement. It’s where CEOs who want to know what’s really happening within a workforce go… to get honest feedback… and to understand what needs to change for people to love their work using simple and trustworthy data.
  • Titus – In our conversations with CEOs and hiring managers, we hear they are frustrated with traditional recruiting… From outrageous fees to focusing on candidates before clients, the process was broken and needed to be fixed. Enter Titus Talent. Titus Talent Strategies serves its clients using passionate people, a proven process, and unparalleled performance. Oh, did we mention they guarantee the PERFORMANCE of their candidates for 12 months?

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036 – Breathing Life Into Your Company Vision | Karen Alter

Karen Alter is the CEO of Borshoff, an award-winning creative and public relations agency that helps organizations attract, convert, and grow. Throughout her 20 year career with Borshoff, Karen has held several leadership positions, just recently stepping into the CEO role.

After taking over, she realized their vision had not been updated to align with the agency’s 30 years of growth. Because of this, it felt like they had various teams in different cars going down different roads. Nobody could articulate their vision or values, and things just weren’t “clicking.”

So, she decided to do a complete overhaul. In this week’s episode, learn exactly what Karen did to get everyone back on the same bus and how you can use her ideas to freshen up your organizational vision.

Truth You Can Act On:

  1. Reward your employees. Create an employee of the month program that ties into your vision and values. Make sure that your rewards are awesome. Use Borshoff as an example, who gives premier garage parking to the winner of the “Awesome Borshoffer of the Month” award.
  2. Optimize your workspace. When redesigning your space, do research by asking your employees key questions to understand their needs. Build the space based on your employee feedback and not on the last Forbes article you read with cool pictures of an open concept and foosball tables. For Borshoff, this meant constructing different “creativity spaces”, allowing employees to find a place to work each day that will inspire them.
  3. Communicate authentically. As a leader, reflect on how you bring trust and authenticity in all of your life and written communications. Be proactive on this, thinking about it every day before you start. Then at the end of each day, reflect on how you did and what you could do to improve.

Nikki’s Book Recommendation:

Sponsors:

  • PurpleInk – Purple Ink’s customized HR services will help you make your workspace JoyPowered. Whether you’re looking for help with recruiting, compliance, or leadership training, they listen to what you need and tailor their solutions to you.
  • Custom Concrete – Custom Concrete has been creating foundations for the finest homes, commercial buildings and industrial facilities throughout Central Indiana since 1969. Builders, contractors, and homeowners rely on our expertise because so much depends on getting it right. Our knowledge and control of all aspects of the job, from excavation to waterproofing to backfill, means that extra value is built into every project. Codes don’t drive our business, excellence does.

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035 – Unlocking A Collective Intelligence Culture | Liam Forde

Liam Forde (@LiamFordeZone) is the Founder and CEO of The Zone, a company that helps thousands of CEOs in over 30 countries create high-performing cultures by harnessing the power of collective intelligence.

To unlock this collective intelligence, Liam uses the Whole Person Approach. Generally, we operate out of one mode, the Head mode, which focuses on the rational and analytical side of things. But there are two other important modes we often neglect: the Heart and the Gut.

In order to have an optimally functioning organization, all three parts must work together in tandem. Applied correctly, this can be an extremely powerful concept. And in this week’s episode, Liam breaks it down to the basics—explaining exactly how each “body part” works together to form a healthy, well-balanced, high-performing culture.

Truth You Can Act On:

  1. Eliminate silos. Shift from working in silos, or individual parts, to working as a whole organization. Silos create competition, egos, and bureaucracy. Instead, think of your organization as if it were a human body. It has different specialized parts, but it works as a whole. It must always be coordinated, connected, and in harmony.
  2. Teach servanthood. Spend time teaching and inspiring people in your organization on how they can serve others. Don’t just tell them what to do; lead by example. Make serving other people an instilled way of being.
    Live in the zone. Adopt a habit of getting yourself in the zone, helping others get in the zone, and always working to spend more time in the zone. This is where our very best work happens, and we should do whatever is necessary to maximize our time here.
  3. Utilize your leaders. Identify the best people in your organization to champion training and to teach the rest. There is nothing more effective than teaching your highly engaged and great communicators to turn around and build up the rest of the crew.

Nikki’s Book Recommendations:

Sponsors:

  • Titus – in their conversations with CEOs and hiring managers, they hear frustration with traditional recruiting. From outrageous fees to focusing on candidates before clients, the process was broken and needed to be fixed. Enter Titus Talent. Titus Talent Strategies serves its clients using passionate people, a proven process, and unparalleled performance.
  • Emplify – Are you still using pulse surveys? How about annual questionnaires? If your organization relies on either of these, it’s time to discover Emplify. Emplify has created a new way to measure employee engagement. It’s where CEOs who want to know what’s really happening within a workforce go… to get honest feedback… and to understand what needs to change for people to love their work using simple and trustworthy data.

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034 – Building a Mission Employees Follow | Steve Long

Steve Long is the President and CEO of Hancock Regional Hospital, where he has helped develop a unique culture of inspired and engaged employees. Before taking over the reins at Hancock, he served for 20 years in various healthcare leadership roles across the country.

The motto at Hancock Hospital is, “what a blessing it is to work in a place where we love people for a living.” This motto, coupled with their goal to be nationally recognized for kindness, has created a special culture of caring. A culture that is so tangible, you can actually feel the difference as you walk through the doors.

Steve is a strong believer in creating and living by a core mission statement—in your organization and also in your personal life. Ask yourself what your personal mission is by asking what kind of legacy do you want to leave?

Truth You Can Act On:

  1. Hire the right people. The key to hiring is to focus on selecting individuals with strong character, attitude, and aptitude. These traits are hard, if not impossible, to teach. Technical skills, on the other hand, can easily be trained.
  2. Track goals and progress. Create accountability by implementing a system to break down objectives into measurable steps. In Steve’s system, every leader has a visible metrics board for their team, and each team has unique goals and a 90-day action plan. This action-plan is broken down further into the KPIs that track for individual and team clarity. Adopt a similar system for your organization to ensure everyone is clear on their role and how it fits into the goals of the company.
  3. Build employee ownership. Take some time in a quiet place to think about ways you can help employees feel like owners in your organization. After individual reflection, block time to brainstorm ideas with the entire leadership team. Then, actually put your ideas into action and measure the impact regularly. The more ownership employees feel, the higher the engagement and the stronger the culture will be.

Nikki’s Book Recommendation:

Sponsors:

  • Emplify – Are you still using pulse surveys? How about annual questionnaires? If your organization relies on either of these, it’s time to discover Emplify. Emplify has created a new way to measure employee engagement. It’s where CEOs who want to know what’s really happening within a workforce go… to get honest feedback… and to understand what needs to change for people to love their work using simple and trustworthy data.
  • Purple Ink – Purple Ink’s customized HR services will help you make your workspace JoyPowered. Whether you’re looking for help with recruiting, compliance, or leadership training, they listen to what you need and tailor their solutions to you. And look for The JoyPowered Workspace Podcast wherever you listen to podcasts!

Subscribe to Gut+Science



033 – Burnout: A Leading Indicator to Low Engagement | Pete Atherton

Pete Atherton (@PeterC_Atherton) is the President and Founder of ActionsProve, a company dedicated to maximizing the growth of high-performing organizations. He’s also the author of Reversing Burnout, a blueprint that teaches professionals and business owners how to engage top talent.

Pete became the ‘burnout expert’ after experiencing it himself. Before starting ActionsProve, he was a civil engineer at the peak of his career—a major stakeholder in his company with all the makings of what would be considered objectively “successful”. For some reason, he just didn’t love what he was doing. After seven-years of self-reflection, he finally understood why.

On this week’s episode, Pete shares his discovery and how you can keep your organization healthy.

Truth You Can Act On:

  1. Be aware. Self-awareness is key; it’s the foundation of emotional intelligence. So individuals, focus on learning and getting better at awareness. And leaders, bring teaching to the table to foster this ability to be more self-aware. Emotional intelligence training is something I can’t recommend enough.
  2. Maintain Balance. Make sure you’re taking enough time off work. Take advantage of your PTO time. Think about sabbaticals to rest and recharge. Incorporate personal time out. This is something we can be doing daily or weekly to build in personal breaks, even if it’s just a couple of minutes, to really regain and refresh.
  3. Know Your Seasons. Build in the time needed to refresh and maintain self-care. We all go through different seasons in life. Sometimes our work compliments these seasons, other times there’s conflict. Anticipate the busy seasons that come with your work life and plan ways to minimize potential conflict.

Nikki’s Book Recommendation:

Sponsors:

  • Purple Ink – Purple Ink’s customized HR services will help you make your workspace JoyPowered. Whether you’re looking for help with recruiting, compliance, or leadership training, they listen to what you need and tailor their solutions to you. And look for The JoyPowered Workspace Podcast wherever you listen to podcasts!
  • Titus – in their conversations with CEOs and hiring managers, they hear frustration with traditional recruiting. From outrageous fees to focusing on candidates before clients, the process was broken and needed to be fixed. Enter Titus Talent. Titus Talent Strategies serves its clients using passionate people, a proven process, and unparalleled performance.

Subscribe to Gut+Science



032 – Grateful Leaders Inspire Cultures of Gratitude | Nikki Lewallen

In this episode, host Nikki Lewallen focuses on gratitude and how to incorporate it into your life, your leadership and your culture.

Listen to this episode to learn how to relate this idea of gratitude to people. People in the workplace crave meaning. It’s the number one driver of engagement. So, if our leadership and fellow co-workers show their thanks, appreciation and kindness, it brings just a little bit more meaning to our work.

Do more of this. Your people will thank you. Your business will thrive. And you as a leader will more fulfilled. 

Truth You Can Act On:

  1. Take daily 5 minute breaks for reflection
  2. As a leader, focus on what you DO to show your gratitude and appreciation of those around you.
  3. To build a culture of gratitude, remember, it’s all the little things that leadership does to influence the rest of the tribe to smile more, bring positivity and kindness as a norm.

Sponsors:

  • Custom Concrete – Custom Concrete has been creating foundations for the finest homes, commercial buildings and industrial facilities throughout Central Indiana since 1969. Builders, contractors, and homeowners rely on our expertise because so much depends on getting it right. Our knowledge and control of all aspects of the job, from excavation to waterproofing to backfill, means that extra value is built into every project. Codes don’t drive our business, excellence does.
  • Emplify  – Are you still using pulse surveys? How about annual questionnaires? If your organization relies on either of these, it’s time to discover Emplify. Emplify has created a new way to measure employee engagement. It’s where CEOs who want to know what’s really happening within a workforce go… to get honest feedback… and to understand what needs to change for people to love their work using simple and trustworthy data.

Subscribe to Gut+Science



031 – Creating a Company Plan Your Team Will Rally Behind | Pete Honsberger

Pete Honsberger (@PeteOhWait) is the Integrator and Lead Facilitator of Culture Shoc, a company whose mission is dedicated to driving engaged teams that produce shocking results. Through his experience working with companies of varying sizes and leadership dynamics, he has become a specialist in breaking down a company’s goals into actionable plans—and then creating a cohesive culture of employees who rally behind them.

Pete is a firm believer that the key to success in any organization is having a focused plan to execute on. When creating these plans, he uses a “reverse engineering” approach, starting with a 10-year goal and working backward until he’s broken it down into quarterly (or even weekly) benchmarks.

Once he breaks a company’s goals down into bite-sized pieces, the next step is knowing how to fire up employees and get them to buy in. Learn the exact methods he uses to do it in this week’s episode.

Truth You Can Act On:

  1. Healthy Accountability. Too often we think of accountability as a negative term. Holding your team accountable doesn’t mean they’re in ‘trouble’. Instead, it should be viewed as an opportunity to achieve goals together. So when you think of accountability, first think of buy-in. What are the things that need to happen in order for us to achieve your goals? Once that’s answered, then your role as the leader is to help them reach their goals by holding them accountable for doing what they set out to accomplish.
  2. What do you stand for? In order to foster an engaged team, you have to first know your company’s values. Otherwise, you won’t know if you’re hiring the right people. You want the people who join your team to be obsessed with your company’s purpose, mission, and goals. Starting with the right-minded people is half the battle.
  3. Don’t just have a meeting to have a meeting. In our conversation, Pete shares his insight on how to hold effective meetings so that time isn’t wasted and issues are addressed. The cadence of when you have meetings doesn’t have to be prescribed. It’s not about a right or wrong amount of meetings; it’s about effectiveness in those conversations. Regardless of when or how often you meet, Pete still encourages leaders to meet with their people once per quarter. Doing so allows you to identify potential issues and pivot for improvement rather than waiting for an annual review.

Nikki’s Book Recommendations:

Sponsors:

  • Custom Concrete – Custom Concrete has been creating foundations for the finest homes, commercial buildings and industrial facilities throughout Central Indiana since 1969. Builders, contractors, and homeowners rely on our expertise because so much depends on getting it right. Our knowledge and control of all aspects of the job, from excavation to waterproofing to backfill, means that extra value is built into every project. Codes don’t drive our business, excellence does.
  • Emplify  – Are you still using pulse surveys? How about annual questionnaires? If your organization relies on either of these, it’s time to discover Emplify. Emplify has created a new way to measure employee engagement. It’s where CEOs who want to know what’s really happening within a workforce go… to get honest feedback… and to understand what needs to change for people to love their work using simple and trustworthy data.

Subscribe to Gut+Science