Podcast

Monday Fire Takeover: The Negativity Bias with Dr. Renee Thompson

Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. In this episode, CEO & Founder of Healthy Workforce Institute, Dr. Renee Thompson, takes over to give some advice. Here we go!

Our question for you today:

How can you be deliberate about acknowledging the positive?

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Monday Fire: Reason. Season. Lifetime.

Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Here we go!

Our question for you today:

How can you live more fully and intentionally?

Subscribe to get your Monday Fired up.

 

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[Throwback] Healthcare Series: Building a Mission Employees Follow | Steve Long

Steve Long is the President and CEO of Hancock Regional Hospital, where he has helped develop a unique culture of inspired and engaged employees. Before taking over at Hancock, he served for 20 years in various healthcare leadership roles across the country.

The motto at Hancock Hospital is, “What a blessing it is to work in a place where we love people for a living.” This motto, coupled with their goal to be nationally recognized for kindness, has created a special culture of caring; A culture that is so tangible, you can actually feel the difference as you walk through the doors.

In this throwback episode, Nikki revists the conversation she had with Steve about creating a mission employees want to follow. Steve is a strong believer in creating and living by a core mission statement, in both your organization and in your personal life. To find your personal mission, ask yourself: what kind of legacy do you want to leave?

Truth You Can Act On:

1. Hire the Right People
Supporting Quote:
Steve Long: “This is why we hire for just the right kind of folks, because it comes from that intrinsic sense of ownership, that intrinsic sense that I have a part to play here. So we make sure that we hire for that. Again, it gets down to the attitude. It’s the difference between a person that sees a piece of trash in the corner of a room or on the edge of a hallway and walks by it and says, ‘Well, I sure hope that the person whose job is to pick it up, comes and picks that up.’ Then compared to a person who says, ‘Wow, I really don’t want our place to look like it’s not clean, so I’m going to stop and pick it up and throw it away.’ That’s the difference, and that’s what we look for as we hire people — the ones that are going to reach down, pick it up, and throw it away.”

2. Track Goals and Progress 
Supporting Quote
Steve Long: “We look at our goals and our objectives. We program ourselves to look at outcomes. For example, have we seen a measurable improvement in patient safety? Have we seen an improvement in patient experience scores? And it’s not about did I walk through the unit four times in the last week? That’s an activity. What we actually measure and what we hold ourselves accountable for are the outcomes, and we do that because we have built an incentive plan that is actually organization-wide. We have both organization-wide incentive plans, and we have department-level incentive plans, and they’re also based on these outcomes.”

3. Build Employee Ownership 
Supporting Quote: 
Steve Long: “I was building a house, and as I was framing it up, my boss, who was a physician, a very busy leader in academic medicine, came over to my place on a Saturday and he spent half a day cutting boards for my house. I was so impressed that he cared enough about me, that he would take time out of his very, very busy schedule on a weekend to come and help me work on my house. Because he did that and he showed that he cared about me, my loyalty to him and my desire to do the things that we needed to do as an organization, really were a result of his investment in me.” 

Book Recommendation:

Sponsors:

  • Wambi.org Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.

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Monday Fire Takeover: Team Meetings with Vicki Hess

Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Today, employee engagement expert Vicki Hess takes over to give some advice. Here we go!

Our question for you today:

How can you make your team meetings more valuable?

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Monday Fire Takeover: Conscious Connections with Vicki Hess

Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Today, employee engagement expert Vicki Hess takes over to give some advice. Here we go!

Our question for you today:

How can you consciously connect with your employees?

Subscribe to get your Monday Fired up.

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Healthcare Series: Human Connection | Cassandra Crowe-Jackson

Cassandra Crowe-Jackson is the Chief Experience Officer at Sharp HealthCare with over 20 years of leadership experience in the industry. She is passionate about human connection and its power to create meaningful impact.

In this episode, Cassandra shares her best practices for daily meaningful connection with team members, as well as ways to make the most out of virtual connection.


Truth You Can Act On 

1. Increase Your Visibility
Supporting Quote
Cassandra Crowe-Jackson: “We’ve been talking about leadership visibility, because even our leaders, our executive team, we’ve been told you’re working from home from now on. So how is it that you’re going to be able to connect with your team, especially, you know, in a 24/7environment? So, you know, we do have our entity or facility leadership or the CEOs and the executive teams rounding just to say to that team, ‘Thank you.  I know you’re here.’ Our CEO, as a matter of fact, did midnight rounds at one of our facilities that are more heavily impacted because you think about those nurses and doctors that are working that weekend night shift. They aren’t getting a lot of human connection.”

2. Incorporate Personal Check-in’s 
Supporting Quote
Cassandra Crowe-Jackson: “I’ve had to have a ton of virtual meetings. So when I start my virtual meetings and begin, you know, I always try to find the one question about you. It will be something more of my icebreaker in terms of, ‘What was the best thing that happened to you yesterday?’ Because that kind of stops people for a moment. Because they’re prepared to tell me all about their work and their role and what they can do to help me or what I could do to help them, but when I have taken that pulse and that beat, just to say, ‘What was the best thing that happened to you?’ Or, “What made your day?’ Or, ‘What were three things you were most grateful for yesterday?’ It kind of says, stop a moment and let’s connect here as humans first, and then we can talk business.”

3. Look for the Silver Lining 
Supporting Quote
Cassandra Crowe-Jackson: “Now for every hour of time, you log in that says you exercise, you are contributing one meal. So they’re taking that to mean five hours of walking is one meal for four people or something like that. So it’s again saying, ‘Keep doing what you’re doing, stay healthy, but while you’re staying healthy, you’re going to be helping people eat.’ San Diego has a lot of homelessness and a lot of hungry people, as does everyone in the country, and I can see feedback in the chats about, you know, what people are doing and how they feel connected to purpose still to our, our vision and our mission.”

Book Recommendations

Sponsor

  • Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.

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Monday Fire Takeover: The Importance of Rounding with Vicki Hess

Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Today, employee engagement expert Vicki Hess takes over to give some advice. Here we go!

Our question for you today:

How can you incorporate rounding in your routine?

Subscribe to get your Monday Fired up.

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Episode 107: Leaders: Do You REALLY Work on You? | Tim Spiker

As leaders, we are often so focused on how to make our company or our employees better we forget to take time for our own development. Tim Spiker, President and CEO of The Aperio Group, is a speaker, author, leadership consultant, and experience-creator led by the mission of making better leaders.

In this episode, Tim shares self-development techniques for leaders and answers the question, “As a leader, do you really work on you?” You’ll hear him discuss the importance of shifting our mindset to make sure we are constantly learning and developing, as well as how being trustworthy impacts employee engagement. 

If at any point in 2021 you decide to join Tim and his team for one of their leadership development journeys, use the code “Gut+Science” in the promo box at checkout to get $500 off. To claim this offer go to their website: https://www.theaperio.com/


Truth You Can Act On 

1. Be Willing to Go Deep
Supporting Quote
Tim Spiker:  “This is very different than learning a new idea about the strategy, organizational development or business, or going much deeper than that. And so it’s really critical that we’d be willing to go to that depth. So that’s the first thing, depth. We need willingness in leaders to have the courage to look in the mirror. And by the way, the first time they do that, they’re already practicing because courage is something that’s very important in leadership. So there we go, we’re off and running, but it’s so important that we be willing to look under the hood of our own car that we’ve got to peel back and not simply look at actions. That’s a sucker thing to do. When it comes to leadership development, we have to be willing to look at motives and perspectives. We’ve got to go deeper than mere actions if we’re going to develop who we are as people.”

2. Community is Necessary
Supporting Quote
Tim Spiker: “We need people that are going to help hold us accountable, because as we were talking earlier, this is a long slog. This is a tough road. This is far more a marathon mini sprint, and so we need people who are going to check in with us along the way…The other thing that comes along with community besides accountability is the opportunity to learn. I get to hear your stories, I ask a follow on question in a meeting where I wouldn’t have normally, and I learned so much more and I really felt like I had a better relationship with the person I was interacting with than I did even before that conversation.”

3. Life is a Marathon, Not a Sprint
Supporting Quote
Tim Spiker: “This is brushing your teeth. You have to stay engaged with working on who you are a little bit every day, every week, and so over time, you get a chance to be in all of those leadership opportunities. The lab is your real life of leading, and time gives us a chance to push into those things.”

Book Recommendations

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Monday Fire: Never Stop Building Relationships

Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Here we go!

Our question for you today:

How can you continue to build relationships?

Subscribe to get your Monday Fired up.

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Monday Fire: Who Will Help You Reach Goals?

Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Here we go!

Our question for you today:

Who can help push you to reach your goals?

Subscribe to get your Monday Fired up.

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