Healthcare

Healthcare Series: Having an Others-First Mindset | Brad Tieszen

Brad Tieszen is the Vice President of Operations at Parkview Health where he runs several specialty clinics. As a part of his daily routine, he’s intentional about being visible by ’s intentional about being visible by taking time to complete patient rounds and participate in huddles with his team. He’s fervant about recognizing excellence whenever he sees it, knowing it is key to unlocking engagement. 

In this episode, you’ll hear Brad share his passion for being actively engaged and living in the moment. 

Connect with Brad on LinkedIn: https://www.linkedin.com/in/bradleytieszen/

Truth You Can Act On

1. Operate in the Moment
Supporting Quotes:

Brad Tieszen: “I have to be in the moment, and I have to be engaged with the tone of my voice, with the look in my eyes, and the language that I choose to use to inspire our people. And in return, they inspire me.”

Brad Tieszen: “All of our bandwidths are different, but that is where the intentionality comes in, that deliberate in the moment, onstage presence that I go back to. You just can’t take that time off.You can’t take a day off, a moment off, because that may be the moment of getting somebody from a six to a seven, or a seven to an eight. That moment of getting somebody from engaged to actively engaged.”

2. Recognize Excellence
Supporting Quotes:

Brad Tieszen: “I feel that all human beings from time-to-time appreciate being seen, and it motivates you to keep doing it. It reinforces those positive behaviors, and those recognitions of excellence, they can be around innovation, service excellence, special care. It can be as simple as just saying, ‘Hey, thank you.’ It can be, ‘Hey, welcome to the Parkview family. It’s your first day. It can be wild.’ ‘That was world-class teamwork.’ And it goes to their leader and that leader can do a bunch of stuff with it.”

3. Ask How People are Doing
Supporting Quote:
Brad Tieszen: “I will do one thing all the time where I say, ‘Hey, on a scale of one to 10, you know, 10 being the very best one being the rock bottom worst. Where are you personally and professionally?’ And I can get tens. I’ve gotten ones before. I can get some eights, but what I always do with that is I say, ‘Hey, you’re at an eight, how, how can I help get you to a nine?’ And to hear somebody say, ‘Well, you just did. Just by asking about how I am just got me to a nine.’”

4. Be Visible
Supporting Quote:
Brad Tieszen: “My challenge to myself every day, and therefore to the others, is to get out there and be visible. Get out there with your teams and with your people and be visible, whether it is leader rounds or being visible through the virtual platforms we’re on, you know, through a video message. Even though at times we can’t be as physically visible as we like, be creative and take advantage of the virtual platform and send a video message. Do everything you can in your leadership role, regardless of your leadership title, to say, ‘Who can I recognize today?’”

Book Recommendations

Sponsor

  • Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.

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Healthcare Series: Intentionally Building Relationships | Shane Carter

Shane Carter is the Chief Nursing Officer at Advocate Aurora Health, the 10th largest not-for-profit integrated health system in the United States.

Listen in as he and Nikki reveal the ways building relationships will impact your culture.

Truth You Can Act On:

    1. Know your individual employees beyond their job title and responsibilities: What are they excited about in life right now? What hobbies are they into?
      [00:12:47] I asked those questions, not because I feel obligated to, I ask those questions because I honestly care.[00:12:52]
    2. Make live personal connections as often as possible.
      [00:19:33] What I try to practice as much as I preach is really get out and make that connection. Have those conversations. My team knows, do not send me an email that goes past two sentences. I just won’t read it. Um, and maybe that’s a negative thing, but they know that you’re better served by coming and finding me walking through the concern, the situation following up that way.[00:19:55]
    3. Don’t assume how people are doing, rather, ASK then just listen
      [00:28:02] One thing that I will never do again is just assume that leaders are in a good spot. You need to check up on them and you need to get in their environment and really talk to them. [00:28:13]
    4. Lead by example to help others see the value of relationship building.
      [00:16:24] I always put a picture of either my family or one of my hobbies up there, let them know that I live in Amarillo, a small town just West of here, and really try to connect with them. [00:16:33]

Sponsor:

  • Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.

Book Recommendation:

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